topic Re: Remove BT Sport and Bill in My Account/Billing

Remove BT Sport and Bill

Megz0r — Thu, 10 Mar 2022 12:31:18 GMT

Please immediately remove BT sport from my account.

I have been charged for it yet have never activated it, never been able to active it due to issues at the Plusnet/BT side of things and the steps provided to rectify via PM didn't work yet I have still been charged for a service I have been unable to even use! I was under the impression the billing cycle only starts when it is activated. I gave up and decided to get it through sky in the end.

I look forward to someone from Plusnet getting in touch to rectify and reimburse.

Re: Remove BT Sport and Bill

dvorak — Thu, 10 Mar 2022 12:50:09 GMT

Moderators Note

This topic has been moved from TV to My Account / Billing

Re: Remove BT Sport and Bill

Gandalf — Thu, 10 Mar 2022 17:28:26 GMT

Hi there,

I'm really sorry to see you've not been able to get your BT Sport App working.

I can remove this for you but I can't reimburse the money you've paid for it as we weren't aware there was still a problem.

I remember helping you out via the ticket Here and I provided a potential solution given to me by our suppliers. I asked you to let me know if that worked, but the ticket then closed automatically after 14 days so I assumed all was well.

If you can reply to the new ticket I've created Here with confirmation you'd like me to remove it, I'll sort it for you.