topic Re: Upgrading my Broadband Package in My Account/Billing

Upgrading my Broadband Package

Reddragon66 — Tue, 08 Mar 2022 22:26:48 GMT

I am thinking about upgrading my broadband package from Unlimited Fibre Extra (Without Phone) to include Line Rental. But I want to know whether this will include anytime calls or unlimited UK calls. I can only seem to find that this is available for new customers. I have been with Plusnet for years and don’t see a reason why this wouldn’t be available for existing customers. If it’s not available then I will have to switch to another provider. Any advice would be appreciated

Thanks

Re: Upgrading my Broadband Package

dvorak — Tue, 08 Mar 2022 22:59:41 GMT

Moderators Note

This topic has been moved from Fibre to My Account/ Billing

Re: Upgrading my Broadband Package

Gandalf — Wed, 09 Mar 2022 15:29:34 GMT

Hi there,

We don't offer the "Anytime" plan nowadays, so you'll be able to switch to "Unlimited UK + Mobile Calls" when transferring your phone line to us either through your account online or by calling us on 0800 013 2632.

Let me know if you need any further help.

Re: Upgrading my Broadband Package

Reddragon66 — Wed, 09 Mar 2022 17:26:29 GMT

Thanks, I’ll give them a ring

Re: Upgrading my Broadband Package

Gandalf — Wed, 09 Mar 2022 17:29:12 GMT

No problem, let me know how it goes

Re: Upgrading my Broadband Package

Reddragon66 — Thu, 10 Mar 2022 16:51:16 GMT

All sorted 😊👍

Re: Upgrading my Broadband Package

Gandalf — Thu, 10 Mar 2022 16:57:25 GMT

Awesome, that's good to see and cheers for the confirmation.

Let me know if there's anything else you'd need help with.