topic Re: Account Address Formatted Incorrectly in My Account/Billing

Account Address Formatted Incorrectly

ryanwillmott — Tue, 08 Mar 2022 19:28:51 GMT

I've just recently signed up for Plusnet and I had to autofill my address during the signup process, but looking at my account now it's all in the wrong order and formatted incorrectly. It won't let me edit or change it though.

Is there any way to do this? Or a faster way of getting help with it that's not sitting on the phone for ages? I just want to make sure it's formatted correctly as it's incorrect right now and all my bills and letters are going to print my address incorrectly.

Any help is appreciated. Thanks

Re: Account Address Formatted Incorrectly

bobpullen — Tue, 08 Mar 2022 23:15:58 GMT

This could affect your hub delivery. Feel free to drop me a private message containing your account username and actual address and I'll take a look.

Re: Account Address Formatted Incorrectly

Gandalf — Wed, 09 Mar 2022 08:45:31 GMT

Hi @ryanwillmott

I've corrected the address that'll be displayed on your bills moving forward, to match Royal Mail's Postcode Address File.

For the address shown in your account details, it's tricky as there aren't enough lines available in this particular system we use, however I've re-ordered things, so it looks better and more in line with PAF than before.

From what I can see we've already dispatched your router last Thursday night and your order's completed, but you don't seem to have an active connection to suggest your broadband's working. Have you received the router? Let me know if not and I'll get another one sent out as well as your address manually formatted better on the delivery label.

Let me know if you've got further queries and I'll be happy to help.

Re: Account Address Formatted Incorrectly

ryanwillmott — Wed, 09 Mar 2022 10:05:10 GMT

Thank you for sorting that for me. So it still displays a little different just because there aren't enough lines on the account page? If that's the case that's fine, at least it's in the correct order now.

I have received my router already don't worry, I just haven't set it up yet as I've just moved in so I'm still in the process of setting everything up.

Thank you for your help!

Re: Account Address Formatted Incorrectly

Gandalf — Wed, 09 Mar 2022 10:36:29 GMT

Thanks for getting back to me @ryanwillmott

No problem, aye indeed.

I remember the days when I moved house. Took me forever to unpack, the boxes make good foot rests when watching TV.