https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860082#M59958 I switched to plusnet broadband at the end of January and am due a £70 reward card as part of the deal. It has been well over 30 days now. I tried phoning but gave up after 45 minutes of hold music. Can anyone help? Sat, 05 Mar 2022 15:49:51 GMT TheDobsons 2022-03-05T15:49:51Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860082#M59958 I switched to plusnet broadband at the end of January and am due a £70 reward card as part of the deal. It has been well over 30 days now. I tried phoning but gave up after 45 minutes of hold music. Can anyone help? Sat, 05 Mar 2022 15:49:51 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860082#M59958 TheDobsons 2022-03-05T15:49:51Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860085#M59959 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from ADSL Broadband&nbsp;to My Account/ Billing&nbsp;</P> </DIV> Sat, 05 Mar 2022 16:30:27 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860085#M59959 dvorak 2022-03-05T16:30:27Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860407#M59969 <P>Hi there, I've just had a look into this for you and need to reply with some account sensitive information, here's a direct link to where I've added that to your account for you:&nbsp;<A href="https://www.plus.net/wizard/?p=view_question&amp;id=222584915" target="_blank">https://www.plus.net/wizard/?p=view_question&amp;id=222584915</A></P> Mon, 07 Mar 2022 10:58:37 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860407#M59969 adamwalker 2022-03-07T10:58:37Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860419#M59970 I have replied to your email saying that it was not part of the deal. Your advertising is very misleading. It was shown as part of the offer on both your website and uswitch so how would I have known that I was excluded?! Seems I’m not the only one either Mon, 07 Mar 2022 12:03:04 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860419#M59970 TheDobsons 2022-03-07T12:03:04Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860420#M59971 <P>I'm sorry to see that, did you follow the link from the offer on the Uswitch website?</P> Mon, 07 Mar 2022 12:11:34 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860420#M59971 adamwalker 2022-03-07T12:11:34Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860428#M59972 <P>Yes I did.&nbsp; I made sure to follow the link to ensure the offer was valid.</P> Mon, 07 Mar 2022 12:47:25 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860428#M59972 TheDobsons 2022-03-07T12:47:25Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860500#M59976 Can I just add that Ihave checked on USwitch and the deal I have chosen still says there is a £70 reward card and when clicked through the plusnet site it is confirmed again. I can provide screenshots. I can’t see anything in the terms and conditions why I would not have received this. Please advise. Thank you. Mon, 07 Mar 2022 16:19:27 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860500#M59976 TheDobsons 2022-03-07T16:19:27Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860560#M59984 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/108796">@TheDobsons</a></P> <P>Could you private message me with the screenshots you have so I can take a closer look?</P> Tue, 08 Mar 2022 08:24:53 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860560#M59984 Gandalf 2022-03-08T08:24:53Z https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860659#M59985 <P>I have sent over the images as requested.</P> Tue, 08 Mar 2022 12:52:53 GMT https://community.plus.net/t5/My-Account-Billing/No-Reward-Email-Received/m-p/1860659#M59985 TheDobsons 2022-03-08T12:52:53Z