topic can someone from customer service please help ? No cheque in My Account/Billing

can someone from customer service please help ? No cheque

kazsmit — Sun, 20 Feb 2022 09:35:41 GMT

Good morning

I can't call the phone number so I am posting here relating to question 221194664 I was due to have a cheque sent in 14 days - it has now been a month I gave an extra two weeks (in case of covid etc.) but nothing

Please can someone look into this ?

Many thanks

Re: can someone from customer service please help ? No cheque

dvorak — Sun, 20 Feb 2022 16:35:19 GMT

Moderators Note

This topic has been released from the spam filter and moved from ADSL Broadband to My Account / Billing

Re: can someone from customer service please help ? No cheque

LaurenB — Mon, 21 Feb 2022 23:42:22 GMT

Hiya @kazsmit, thanks for getting in touch.

I'm really sorry that you haven't yet received your cheque, thank you for allowing extra time for it to reach you but it definitely does sound like it's lost!

I have created a ticket here with a further response and raised it to our billing team for you: https://www.plus.net/wizard/?p=view_question&id=345322340 I'll update you once I get a response, likely within the next 2 working days.