topic Uploading receipt in My Account/Billing

Uploading receipt

Bobgoblin — Sat, 19 Feb 2022 13:08:10 GMT

Hi,

i have been told to upload a receipt to my account but can’t find where to do it! Can anyone help me?

it’s a bt receipt as I didn’t receive a router before they took over my broadband so they set me up with 5 days on bt and said if I upload the receipt they would credit my account

thank you in advance

Re: Uploading receipt

Gandalf — Sun, 20 Feb 2022 17:20:30 GMT

Hi @Bobgoblin

I'm really sorry for the confusion with where you should be uploading the receipt and to see your router didn't arrive in time.

I've created a ticket on your account you can view & respond to by going Here, where you should be able to attach a file showing the receipt. Once you've attached the file, I'll apply the credit.