topic Been over charged for this month's bill in My Account/Billing

Been over charged for this month's bill

MD780983 — Fri, 18 Feb 2022 14:27:17 GMT

My bill every month is the same £22 since i have been with you accept this month's bill? You was wanting more than £22 & i have no idea why.
I have paid the £22 for this month & now I've been told i have limited access to the Internet.

Re: Been over charged for this month's bill

Baldrick1 — Fri, 18 Feb 2022 14:53:43 GMT

@MD780983 Welcome to the forum.

Your contract presumably includes the CPI +3.9% clause, see https://www.plus.net/help/legal/cpi-plus-guide/

As you pay for your Internet access a month in advance there will be a pro rata increase in this months bill with the 9.4% increase from the 1st March.

Re: Been over charged for this month's bill

jgb — Fri, 18 Feb 2022 16:15:34 GMT

@MD780983

I do not think any increase in this month's bill in February is anything to do with the annual price increase as @Baldrick1 suggests.

The increase applies from 31 March. The email I got about the increase includes this link

https://www.plus.net/help/legal/2022-pricing-changes-faq/?utm_source=Adestra&utm_medium=email&utm_content=FAQS_Page&utm_campaign=Price%20Refresh%20-%20Res%20-%202022&mkt_id%3D%22=

and that implies that the increase will apply to the first bill after that date and that bill will include an element to pay for the increase from 1 April to the bill date as well as the full month increase. See the para. entitled "How does pro rata billing work for the price changes?"

Therefore you should not see any increase resulting from the annual price increase in your monthly bill before your April bill .

You need Plusnet to explain the increase in your recent bill.

Re: Been over charged for this month's bill

Baldrick1 — Fri, 18 Feb 2022 16:42:55 GMT

OK I admit it, I am totally confused. Still being on a fixed price contract it currently doesn’t apply to me. There are two linked Plusnet documents in the string, One suggests the 1st March, the other the 31#t!

Re: Been over charged for this month's bill

jgb — Fri, 18 Feb 2022 17:15:13 GMT

Typical Plusnet - clear as mud! However, both my email and the link referenced in the email say 31 March but we shall see what happens once my March bill appears.

In any case there should be no increases in @MD780983 February bill due to this increase (as confirmed by my February bill which was unaffected).

Maybe Plusnet would care to comment on the conflicting dates quoted for the increase in different Plusnet documents and how they intend to apply these without disadvantaging customers.

Re: Been over charged for this month's bill

Longliner — Fri, 18 Feb 2022 17:19:07 GMT

@MD780983

Have you a calls package perhaps? We have unlimited calls for £8 odd per month with extra charge if any one call exceeds 60 minutes. When the steam stopped coming out of my ears at the £5.80 additional charge on our latest bill I looked at the detail and found my dear wife had enjoyed a particularly absorbing chat with her chum and "hadn't noticed the time passing by"