topic Re: Member centre not loading in My Account/Billing

Member centre not loading

x47c — Thu, 17 Feb 2022 15:08:40 GMT

All I get is the banner "welcome Back" and underneath a rotating disc saying 'Still loading'

Except it never does......

Is it down?

Re: Member centre not loading

jab1 — Thu, 17 Feb 2022 15:12:20 GMT

Possibly - I get the same.

Re: Member centre not loading

Starb7 — Thu, 17 Feb 2022 15:26:43 GMT

Yep, down for me too!

Re: Member centre not loading

bobpullen — Thu, 17 Feb 2022 15:31:15 GMT

Yes, it's down (ref: IMT-7706).

Re: Member centre not loading

x47c — Thu, 17 Feb 2022 15:32:50 GMT

Thanks for the confirmation everyone that it is not just me!

Re: Member centre not loading

mort7890 — Thu, 17 Feb 2022 20:46:46 GMT

What are the issues with logging in and is it linkedto a problem with the accounting system please. Will the answer be on the "Horizon" soon.

Re: Member centre not loading

jab1 — Thu, 17 Feb 2022 20:50:22 GMT

I don't know what they were, @mort7890 , but they appear to be resolved - for me at least.

Re: Member centre not loading

mort7890 — Thu, 17 Feb 2022 21:04:08 GMT

Hi @jab1

Just tried again and yes got in only to be informed that payment cannot be taken and my contract is for 24 months from 2017 to 2019 for broadband and line rental and all other products are on a month by month basis, the prices are also wrong. Just wondered if the accounting system has employed someone new from an old system.

Re: Member centre not loading

jab1 — Thu, 17 Feb 2022 21:08:36 GMT

I have no idea, @mort7890 - I don't work for PN, not even a customer any more, but just saw the original post and confirmed that was the case. Tried later, just to see if I could log in and I could, but as I'm on an email -only account now, there is no actual account data there.

Re: Member centre not loading

mort7890 — Thu, 17 Feb 2022 21:26:22 GMT

Sorry @jab1 should have included @bobpullen into my query

Re: Member centre not loading

mort7890 — Thu, 17 Feb 2022 21:28:20 GMT

Also @Gandalf as Anoush seems to be able to get these problems sorted

Re: Member centre not loading

RealAleMadrid — Thu, 17 Feb 2022 23:23:10 GMT

@mort7890 My bill was issued today and since I have just re-contracted a couple of days ago wanted to check it. Had the problem of not being able to log in but that was fixed a couple of hours later.

Bill looks OK, in fact I don't recall any billing problems in many years with Plusnet, unfortunately others have not been so lucky.🙄

Re: Member centre not loading

Gandalf — Fri, 18 Feb 2022 09:25:46 GMT

Hi @mort7890

From what I can see your new contract hasn't gone through yet, it should take effect from your next billing date.

Re: Member centre not loading

mort7890 — Fri, 18 Feb 2022 09:42:04 GMT

Hi @Gandalf

Got into my account on the portal at long last thankyou.

Regarding contract what you say does not appear correct to me, shown on the portal it was changed on the 7th February. However my bill is due in 4 days so I will wait and see and update you accordingly.

Regards

Jack

Re: Member centre not loading

Gandalf — Fri, 18 Feb 2022 09:49:34 GMT

Hi Jack,

That's likely due to the attempt we made at re-contracting on the 7th.

The changes are looking OK to take effect from your next bill, but let me know how it goes.

Cheers