topic Removal of late fee charges in My Account/Billing

Removal of late fee charges

alikzair88 — Sat, 12 Feb 2022 15:39:35 GMT

Hi is it possible to remove late fee charges on my bill. I am currently experiencing financial difficulty and was granted a grace period to pay my bill which is now paid, but there are still charges on there which I will struggle to pay at the present moment. Can they be removed?

Re: Removal of late fee charges

Mav — Sun, 13 Feb 2022 14:33:13 GMT

Moderator's note(s):

Thread moved from Fibre Broadband to My Account/Billing.

Re: Removal of late fee charges

Gandalf — Mon, 14 Feb 2022 09:21:35 GMT

Thanks for your post @alikzair88 and welcome to our Community Forums.

I'm really sorry to see you're having financial difficulties.

I've dropped you an e-mail under the ticket ref 221982591 which I hope helps.

If there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.