topic Re: Contract end date in My Account/Billing

Contract end date

PowerLee — Thu, 10 Feb 2022 15:33:49 GMT

Having a look at my member centre / account earlier, I cannot see any contract end date for either my broadband / home phone service OR my line rental saver.

Is there anyway of finding out when I'm free to leave Plusnet without having to speak to them?

Now the Plusnet TV service has finished there are no ties so I'd like to look elsewhere for a deal.

Regards

Lee

Re: Contract end date

Baldrick1 — Thu, 10 Feb 2022 15:56:47 GMT

@PowerLee

When I log in to my account it’s on the opening page under Contract. I’m surprised LRS is still running.

Re: Contract end date

PowerLee — Thu, 10 Feb 2022 16:01:03 GMT

I don't even have anything that says CONTRACT when I log in via Edge or Firefox

Re: Contract end date

Gandalf — Thu, 10 Feb 2022 21:22:02 GMT

Hi Lee,

I'm really sorry to see you're thinking about leaving us.

I've dropped you an e-mail to confirm the status of your contract.

If there's anything I can do to keep you with us, feel free to get back to me.

Re: Contract end date

PowerLee — Thu, 10 Feb 2022 22:07:10 GMT

How strange - Just logged in to my account & the dashboard has now completely changed compared to any time I've logged in during the past, its like someone at Plusnet has suddenly flicked a switch & changed the design, colours & fonts 🤔

Re: Contract end date

Gandalf — Fri, 11 Feb 2022 08:43:56 GMT

Yeah I noticed this last night when logging into one of my accounts.

As you can see, we've done a big redesign of the homepage of the member centre.