topic An Error has Occured. in My Account/Billing

An Error has Occured.

DouglasH — Wed, 02 Feb 2022 22:47:33 GMT

An error has occurred
You cannot make any changes to your account while there is a phone order in progress

Hi,
I've had the above message displaying for months now. Attempting to turn Caller ID and voicemail on.
Something has stuck?

I've seen other posts where this has been fuxed manually where the automation has failed.

Re: An Error has Occured.

adam945 — Thu, 03 Feb 2022 12:48:45 GMT

Thanks for getting in touch @DouglasH

Unfortunately this one isn't a quick fix like the others, as the call features on the account are correct, and reflect what's on the line at the moment. I've just raised a task with our Billing Operations Team to have this sorted out though.

Give it another go in three working days and let us know if you're still having issues.

Re: An Error has Occured.

DouglasH — Wed, 09 Feb 2022 16:22:45 GMT

Error had gone, thanks. Will check if call ID working this evening.

Re: An Error has Occured.

adam945 — Wed, 09 Feb 2022 18:57:12 GMT

Great stuff, thanks a lot for letting us know!.

Enjoy the rest of your evening, and please feel free to reach out if we can provide any further support at all.

Re: An Error has Occured.

Mav — Wed, 09 Feb 2022 19:58:12 GMT

Moderator's note(s):

Thread moved from Home Phone to My Account/Billing.