https://community.plus.net/t5/My-Account-Billing/new-contract/m-p/1856016#M59620 <P>hi, signed upto a new 18 month contract which started on the 4th jan 22 for £24.49, then i get a bill on the 5th feb for near on double the amount of £43.50, have the confirmation email that the new contract has started but just wondering why im being billed at £40+?&nbsp;</P> Wed, 09 Feb 2022 10:04:49 GMT dwaynenmaz 2022-02-09T10:04:49Z https://community.plus.net/t5/My-Account-Billing/new-contract/m-p/1856016#M59620 <P>hi, signed upto a new 18 month contract which started on the 4th jan 22 for £24.49, then i get a bill on the 5th feb for near on double the amount of £43.50, have the confirmation email that the new contract has started but just wondering why im being billed at £40+?&nbsp;</P> Wed, 09 Feb 2022 10:04:49 GMT https://community.plus.net/t5/My-Account-Billing/new-contract/m-p/1856016#M59620 dwaynenmaz 2022-02-09T10:04:49Z https://community.plus.net/t5/My-Account-Billing/new-contract/m-p/1856101#M59627 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/109637">@dwaynenmaz</a>, thanks for getting in touch and thank you for choosing to renew with us. I am truly sorry to hear that your bill was higher than expected.</P> <P>&nbsp;</P> <P>I can see you have since raised a complaint and been a assigned a case handler to this. They have taken the steps to get this resolved for you and are due to call you tomorrow to follow up. They have provided a further response on your ticket here: <A href="https://www.plus.net/wizard/?p=view_question&amp;id=221823615" target="_blank">https://www.plus.net/wizard/?p=view_question&amp;id=221823615</A></P> Wed, 09 Feb 2022 14:15:30 GMT https://community.plus.net/t5/My-Account-Billing/new-contract/m-p/1856101#M59627 LaurenB 2022-02-09T14:15:30Z