topic Re: Restricted services in My Account/Billing

Restrictions

samx20x — Tue, 08 Feb 2022 21:16:19 GMT

My direct debit failed due to switching banks and awaiting a new card to pay. I have pressed to loft restrictions but I won't harly let me on anything and comes up with failed billing all the time.

Re: Restrictions

Mav — Tue, 08 Feb 2022 21:21:42 GMT

Moderator's note(s):

Thread moved from Tech Help to My Account/Billing.

Re: Restricted services

Gandalf — Tue, 08 Feb 2022 21:23:07 GMT

Thanks for getting in touch @samx20x

I've checked your account and it's not quite the same issue, but I've dropped you an e-mail with more information.

Let me know if you need any further help.

Re: Restricted services

Mav — Tue, 08 Feb 2022 21:27:24 GMT

Moderator's note(s):

Posts merged to keep support in one place.

Re: Restrictions

Gandalf — Tue, 08 Feb 2022 21:29:11 GMT

Hi @samx20x

I've temporarily removed the failed payment interruption for you now.

Let me know if you have any further issues and I'll be happy to help.

Re: Restricted services

samx20x — Tue, 08 Feb 2022 21:29:13 GMT

I have done this. Its letting me access some sites but mainly I'm getting failed billing message won't let me access any apps on my TV. Won't even let me on the plus net account page

Re: Restrictions

samx20x — Tue, 08 Feb 2022 21:30:32 GMT

Fixed. Thank you

Re: Restrictions

Gandalf — Tue, 08 Feb 2022 21:35:34 GMT

Glad to hear that!

No problem, let me know if there's anything else you'd need help with.