topic Re: New Contract billing error in My Account/Billing

New Contract billing error

kevin_r — Sat, 05 Feb 2022 12:48:25 GMT

Hi,

I took out a new contract on 27/12/21. This was to begin on 29/12/21. On 5th Jan my bill was £8 more than renewal price.

Decided to do nothing and assumed it was due to the switching dates. Now today my bill has arrived and is £20 more than it should be. Looks like I'm getting charged the out of contract price.

Can this be looked into please?

Thanks,

Kevin

Re: New Contract billing error

Baldrick1 — Sat, 05 Feb 2022 13:17:03 GMT

@kevin_r

That is a very good discount! Have you checked that this is not some other charge?

Re: New Contract billing error

kevin_r — Sat, 05 Feb 2022 14:43:28 GMT

The bill should be £23.50 for broadband and line rental. The £43.50 is the cost once out of contract.

It seems to be a recurring theme for it to happen. It happened at the end of my last contract, and I ain't the only one it seems to happen to either judging by the forum

Re: New Contract billing error

Gandalf — Mon, 07 Feb 2022 08:47:57 GMT

Hi @kevin_r

I'm really sorry to see you're having issues with your bills after renewing your contract.

I believe I've sorted this for you now and I've dropped you an e-mail with more information.

If you have further issues or there's anything else you'd need help with, feel free to get back to me and I'll be happy to help.

Re: New Contract billing error

kevin_r — Mon, 07 Feb 2022 19:11:54 GMT

Thanks for sorting this matter for me.

Cheers,

Kevin

Re: New Contract billing error

Gandalf — Tue, 08 Feb 2022 09:13:13 GMT

No problem Kevin, let me know if you need any further help.

Cheers