topic Re: Moving house - options in My Account/Billing

Moving house - options

reefer110 — Thu, 03 Feb 2022 20:34:27 GMT

All things being equal we shall be moving house in the next month, as a Plusnet customer I'm curious to know what my options are. If I keep Plusnet as my provider am I required to set up a new contract? In short, I don't want to be paying any more than I currently do, nor do I want my contract extended.

TIA

Re: Moving house - options

Baldrick1 — Thu, 03 Feb 2022 21:07:46 GMT

@reefer110

See here for contact details. https://www.plus.net/broadband/moving-home/
As I understand it there’s a charge of circa £60 if you want to keep your existing contract but free if you take out a new one.

Re: Moving house - options

LaurenB — Fri, 04 Feb 2022 11:31:03 GMT

Hi @reefer110, thanks for getting in touch about moving your service with us.

If you want to keep your existing contract in place, there is a house move fee involved (and sometimes an installation fee if a new line is needed at the property), though if you recontract with us the team will usually look to waive these charges but you will lose the current deal you are on.

I think there's a bit missing off the link you've provided @Baldrick1 and the information can be viewed here: https://www.plus.net/help/my-account/moving-home-or-office/

If you call the Customer Options Team on 0800 013 2632 when you are ready (I would advise to give us around 3 weeks notice at least if possible), they will be able to discuss the options further with you.

Please just let me know if you have any further queries.

Re: Moving house - options

Baldrick1 — Fri, 04 Feb 2022 11:36:40 GMT

@LaurenB

I included the link as it contains a link to allegedly the house moves team. Interestingly this is a different number to the COT which is quoted in your link!

Another example of how well joined up Plusnet help pages are!

Re: Moving house - options

LaurenB — Fri, 04 Feb 2022 11:45:00 GMT

Ah, sorry @Baldrick1, when I click on the link you provided, it just re diverts me to https://www.plus.net/home-broadband/ so thought you had just cut some of the link off in error, that is strange!