topic Re: cant access account to pay bill in My Account/Billing

cant access account to pay bill

bjedwards — Fri, 28 Jan 2022 09:56:06 GMT

i cant find any info on my username or password to login and pay bill - tried via phone but paymen kept failing

Re: cant access account to pay bill

Baldrick1 — Fri, 28 Jan 2022 10:03:00 GMT

@bjedwards Welcome to the forum.
First log in to your hub by typing 192.168.1.254 into the address field of your web browser. Here you will find your username in the form username@plusdsl.net.

Armed with just the username part go to the Plusnet Member Centre log in page. Enter your username then select ‘I’ve forgotten my Password’.

Re: cant access account to pay bill

TheMightyAJ — Fri, 28 Jan 2022 11:20:31 GMT

Hey @bjedwards,

In addition to @Baldrick1's suggestion, the username should also be included on the welcome letter and email we sent out at the start of your contract, if you still have those hand anywhere

Re: cant access account to pay bill

bjedwards — Fri, 28 Jan 2022 12:55:54 GMT

[Removed]@plusdsl.net USER FOUND NOW SAYING NOT RECOGNISED ON MEMBER LOGIN????

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: cant access account to pay bill

Baldrick1 — Fri, 28 Jan 2022 12:58:39 GMT

@bjedwards

Your username is [Removed], NOT [Removed]@plusdsl.net.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: cant access account to pay bill

TheMightyAJ — Fri, 28 Jan 2022 12:49:44 GMT

Hey @bjedwards,

Have you been able to login to the account just yet? If not, you can reset your password here.

Re: cant access account to pay bill

bjedwards — Fri, 28 Jan 2022 13:40:14 GMT

Tried all of them still no email???

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

Re: cant access account to pay bill

TheMightyAJ — Fri, 28 Jan 2022 13:50:43 GMT

Sometimes it can tale a little while for the password reset to come through. Please make sure you're checking the spam folder in case your spam filter has caught the email in there. This email would be sent to the same address that we send all of our emails to you.