topic Thinking of leaving Plusnet in My Account/Billing

Thinking of leaving Plusnet

79Artyblue1 — Thu, 27 Jan 2022 21:50:34 GMT

I have been with Plusnet for many years and when my contract is finished I may leave. I had a guy from Virgin knock on my door last week with a great offer much cheaper what I'm paying now. It seems to me that Plusnet is not bothered with loyalty

Re: Thinking of leaving Plusnet

Gandalf — Fri, 28 Jan 2022 16:18:29 GMT

Hi @79Artyblue1

I'm really sorry to see this. I'm interested in your feedback and knowing more about what's prompted this.

If you're looking at renewing your contract, I'd recommend calling our Customer Options Team on 0800 013 2632 within the last 3 months as we've got a lot of great competitive offers we'd love to have a chat to you about.

Regarding the connection issues, I can see you've got another thread open on this subject Here. Have you had an opportunity to carry out the troubleshooting steps we've suggested?

Re: Thinking of leaving Plusnet

andyt1970 — Fri, 28 Jan 2022 16:33:58 GMT

I'm off also 79Artyblue1, no tempting renewal offers after all the problems I've had with them and also moving to another mobile provider after their sneaky advertising / emails offering Reward Cards we don't now get - after only having been with Plusnet Mobile for 2 months.

Goodbye Plusnet.