topic Re: Name change request in My Account/Billing

Name change request

ncatkins — Sat, 13 Nov 2021 22:48:23 GMT

I have recently changed my name and would like my contact name changed on my Plusnet account. I appreciate it may not be possible to update/change my Plusnet Username, but I would like my contact name updated to my new name so that the bills are addressed to the correct name. Please could you let me know how I would go about arranging this (I assume I need to send a copy of my change of name/deed poll to plusnet?). Thank you.

Re: Name change request

TheMightyAJ — Sun, 14 Nov 2021 14:40:16 GMT

Hi @ncatkins,

I'd like to give you a call to discuss this - please could you send me a private message with a number we can reach you on and a time when you'll be free? Please could you also make sure to include a link to this thread when you send the private message, as it may be one of my colleagues that picks up the contact.

Re: Name change request

Ranson41 — Tue, 25 Jan 2022 19:32:28 GMT

Hi,

I have the same query please and would like a name change processed on my account please, how can I get this done?

Re: Name change request

ncatkins — Tue, 25 Jan 2022 19:38:24 GMT

Hi Ranson41,

A member of the Plusnet team gave me a call (having seen my original post) and amended my details while on the phone call.

Re: Name change request

LaurenB — Tue, 25 Jan 2022 19:54:59 GMT

Hiya @Ranson41, thanks for getting in touch.

We can either do this over the phone or you can add a comment on the ticket I have created here with the change to your name that we need to amend for you: https://www.plus.net/wizard/?p=view_question&id=221442752.

If you add a reply on the ticket, just let us know on here and we can pick that up for you or if you would prefer a call, just let me know a good time, I'm on shift between 11.30am-8pm this week.