topic Re: Open question on my account in My Account/Billing

Open question on my account

kenan_isbilir — Fri, 14 Jan 2022 20:05:50 GMT

Hi,

Has anyone had any open question for over 10 months?

I've requested a 'Move Home' in March 2021, and rather than keeping my existing contract, the salesperson had given me the chance to switch to another deal. Since going live in April, the 'question' that was opened by the salesperson has still been open and my account still shows a product change in progress.

It has been impossible to reach customer service on the phone, and no one responds to my additional comments on the open question on my account.

Hope someone can help me in here.

Thanks,

Kenan

Re: Open question on my account

LaurenB — Sun, 16 Jan 2022 14:59:10 GMT

Hiya @kenan_isbilir, thanks for getting in touch. I am sorry for the open ticket on the account causing problems and that you have received no reply.

It looks like the ticket was in an 'system only' pool that isn't manned by our teams.

I have created a new ticket here for you with a further response on this for you here: https://www.plus.net/wizard/?p=view_question&id=221173171

Re: Open question on my account

kenan_isbilir — Sun, 16 Jan 2022 23:06:52 GMT

Thanks @LaurenB.

This fixed my problem regarding the open question.

Added my comment on the new question you opened regarding the internet speed.

Kind regards,

Kenan

Re: Open question on my account

TheMightyAJ — Mon, 17 Jan 2022 12:16:16 GMT

Thanks for getting back in touch @kenan_isbilir. I've had a look over the account and raised a further response via the open support ticket, which I've also now taken personal ownership of. If you have any further queries, please don't hesitate to get back in touch

Re: Open question on my account

TheMightyAJ — Wed, 19 Jan 2022 17:09:03 GMT

Hey @kenan_isbilir,

Just a heads up I've added a further update to the support ticket now