topic Re: Restrictive Billing in My Account/Billing

Restrictive Billing

petersplus — Mon, 10 Jan 2022 01:45:21 GMT

There seems to be still restrictive billing still on my account after 3 days, though I owe you no money! I mean I thought the 1 day to add it was fast, but you seem to take 3+ days to remove the DNS block? You have system problems and have not noticed yet.

Your not playing around with your billing system again are you? I hope not...

Luck forward to the "staff" 1 day reply... Eye-roll

Re: Restrictive Billing

adam945 — Mon, 10 Jan 2022 13:18:34 GMT

Really sorry about that @petersplus

Looks like the system got a little stuck on our end, I've now sorted it out for you, so you should now be able to browse normally.

Re: Restrictive Billing

Townman — Tue, 11 Jan 2022 12:10:11 GMT

These issues can be avoided by setting up a direct debit or putting card payment details on to the account to facilitate automated payment. Payment is due on presentation of invoices … not sometime later. Billing dates can be changed in the user portal to suit individual needs.

Re: Restrictive Billing

petersplus — Tue, 11 Jan 2022 12:15:33 GMT

Not that this tread need you to put your two penny's in I have a DD setup, it just failed due to me forgetting to move money over it was paid the next day but thanks for the condescending advice!

Re: Restrictive Billing

adam945 — Tue, 11 Jan 2022 12:17:29 GMT

I don't think it's solely dependant on whether a customer has a Direct Debt set up or not, either way, once the account goes into failed billing, they're diverted to a splash screen asking them to pay their bill. This can of course be bypassed by the customer, until we reach day 14 of failed billing, where browsing is restricted entirely.