topic Re: Account cancellation not processed in My Account/Billing

Account cancellation not processed

slengger1 — Mon, 10 Jan 2022 14:12:08 GMT

Hello,

I cancelled my account (username [Removed]) with effect on 12/11/2021 , this was logged as query 219202436 and I received an email confirmation. However, despite this, I continue to receive bills from you and money is being taken from my account. Can you please immediately process the account cancellation and refund me for the money you took without my authorisation.

Best regards

Sabine Lengger

Moderators Note: Personal information removed

Re: Account cancellation not processed

LaurenB — Mon, 10 Jan 2022 13:59:26 GMT

Hi there @slengger1, thanks for getting in touch.

I am really sorry for the concern caused by the account billing. I'm unable to see any incorrect payments being taken from the account; I have provided a further response on your account here for you: https://www.plus.net/wizard/?p=view_question&id=220996196

I hope this helps but please do get back to us if you have any further queries.

Re: Account cancellation not processed

slengger1 — Mon, 10 Jan 2022 15:07:01 GMT

My apologies Lauren and thanks for looking into this, you are indeed correct! 🙈

With best regards

Sabine Lengger

Re: Account cancellation not processed

LaurenB — Mon, 10 Jan 2022 15:22:33 GMT

Thanks for getting back to me and no worries, I am pleased this is cleared up

If you have any further queries at all, just get back to me and hope you enjoy the rest of your day. Take care!