topic Re: Unable to change service in My Account/Billing

Unable to change service

kirkstones — Fri, 07 Jan 2022 12:52:39 GMT

I currently have the below message on my account after trying to add Plusnet Call Protect to my service.

Unable to change service

There's currently an issue with your account, meaning you can't make any changes to your services. Give us a call on 0800 432 0200 and we'll see if we can help.

I also recevied an email to say the below. I didn't request removal?

We've completed the changes to your Call Features. We've removed the following:


•	Voicemail

Re: Unable to change service

Gandalf — Fri, 07 Jan 2022 17:54:24 GMT

Thanks for your post @kirkstones and welcome to our Community Forums.

I'm really sorry to see you're having issues changing your call features.

I can see voicemail and call protect are showing in an awaiting activation state on your account, so I've manually placed an order with our suppliers to activate these, so they should start working within an hour.

I can't fix the state of the features showing in your account as they're stuck in the billing system but that should be sorted soon though due to the weekend it may not be until early next week so I'll check back on Monday.

Re: Unable to change service

kirkstones — Sat, 08 Jan 2022 10:15:40 GMT

OK, thank you. I'll check back on Monday 👍

Re: Unable to change service

Gandalf — Mon, 10 Jan 2022 11:41:29 GMT

No problem @kirkstones, this should be sorted now for you.

Let us know if you have further issues or there's anything else you'd need help with.