topic Re: Static IP address in My Account/Billing

Static IP address

Ken555 — Thu, 06 Jan 2022 13:27:34 GMT

I requested a Static ip address to be added to my new connection, back on 26th Dec.
I did have one on my account, but it disappeared after a home move.

It seems there are issues currently allocation one, and everything is now on hold until 12th Jan.

Anyone else managed to obtain one recently ?

Re: Static IP address

Townman — Thu, 06 Jan 2022 16:59:49 GMT

That is odd. IIRC a static IP address is associated with the ACCOUNT not the telephone line. Therefore in transferring the account to a new property, I would expect the fixed IP address to move automatically.

Might be that understanding is flawed!

Re: Static IP address

MisterW — Thu, 06 Jan 2022 17:05:49 GMT

Might be that understanding is flawed!

I don't think it is! Mine certainly remained on a house move.

Re: Static IP address

Gandalf — Thu, 06 Jan 2022 17:07:19 GMT

Thanks for your post @Ken555

I'm really sorry to see your static IP had stopped working following moving house. From what I can see it was showing as both active and not active in our systems, which was stopping us from re-adding it onto your account.

I've removed your previous static IP address and I've re-added it now. I've also added a £5 credit towards your next bill to cover the one-off charge for this, because ideally we should've been able to transfer the IP across seamlessly.

If you can reboot your router, your new static IP should be applied to your connection. I've emailed you to confirm what this is but you can also find out by going here http://whatismyip.com/

Let me know if you have further issues or there's anything else you'd need help with.

Re: Static IP address

Strat — Thu, 06 Jan 2022 21:38:59 GMT

Moderators Note
This topic has been moved from ADSL Broadband to Account / Billing..