topic Re: Unexpected bill in My Account/Billing

Unexpected bill

Nezzac — Thu, 06 Jan 2022 19:35:04 GMT

Hello

My bill for this month has gone up by over £12, Why has this happened?

Gandalf — Thu, 06 Jan 2022 20:01:05 GMT

Thanks for your post @Nezzac

I'm sorry to see your bill's higher than you'd expect.

I'd recommend having a look at the breakdown of your bill by going Here but if you need further help, feel free to let me know.

Nezzac — Thu, 06 Jan 2022 20:04:05 GMT

I don't understand what these additional call charges are?

Anoush — Thu, 06 Jan 2022 20:10:12 GMT

Is there a breakdown of calls if you scroll down onto the next pages? It may be towards the bottom of the bill

Nezzac — Thu, 06 Jan 2022 20:12:14 GMT

Yes there is and I've spent £2.95 on calls so am totally mystified as to why I'm being charged so much.

Nezzac — Fri, 07 Jan 2022 09:09:08 GMT

Any ideas?

Gandalf — Fri, 07 Jan 2022 12:50:22 GMT

Thanks for getting back to me @Nezzac and apologies for the delayed response.

I've dropped you an email under the ticket ref 220936781 which I hope helps.

If you're not seeing what I'm seeing, could you private message me a screenshot showing the bill you're looking at?