topic Re: You have an order which is currently being processed in My Account/Billing

You have an order which is currently being processed

Rookyroo — Thu, 06 Jan 2022 12:38:57 GMT

I keep having this message, could you sort it for me please.

Thanks, Anna

Re: You have an order which is currently being processed

adam945 — Thu, 06 Jan 2022 16:20:07 GMT

Really sorry about that @Rookyroo

I've just sorted that out for you, so that message will no longer appear. Let me know if you have any further issues at all.

Re: You have an order which is currently being processed

Jevets — Thu, 06 Jan 2022 18:54:06 GMT

I am also having this problem when trying to renew my contract, can this be investigated for me:

Ste

Re: You have an order which is currently being processed

Gandalf — Thu, 06 Jan 2022 19:45:08 GMT

Thanks for your post @Jevets

This should be sorted for you now also.

Let us know if you have further issues or there's anything else you'd need help with.

Re: You have an order which is currently being processed

Jevets — Fri, 07 Jan 2022 11:08:00 GMT

Thanks for sorting the order in progress issue, I find that I cannot change the firewall settings, when I try to save i get "

"An error occurred

Please try again soon. If the problem persists, please let us know."

2 ports that I need to use (port 9 for wol and port 34567 for cctv cameras) are blocked.

Thanks

Ste

Re: You have an order which is currently being processed

Gandalf — Fri, 07 Jan 2022 12:26:36 GMT

Thanks for getting back to me @Jevets

We're aware of an issue with changing the firewall settings we're working on getting to the bottom of as soon as possible.

I've taken a look into this for you though and I can see the broadband firewall on your account is turned off, so this doesn't appear to be blocking ports.

It may be worth checking the router firewall at http://192.168.1.254 and using port forwarding to open ports up.