topic Re: Renewed contact - bills incorrect in My Account/Billing

Renewed contact - bills incorrect

Braez — Thu, 30 Dec 2021 14:13:28 GMT

Hello,

Renewed my contract on 9-11-21 at a discounted price, November bill didn't reflect the new price so a credit was applied. My December bill is also for the standard price, and the account is still showing that a product change is in place. Can anyone look into or offer advice?

Thanks
Ewan

Re: Renewed contact - bills incorrect

LaurenB — Thu, 30 Dec 2021 17:29:37 GMT

Hiya Ewan, thanks for getting in touch.

I am really sorry for the issues you have experienced with your bill since renewing.

I have taken a look at the account and provided further information on the accounts I am taking to sort this for you here: https://www.plus.net/wizard/?p=view_question&id=220750809

Re: Renewed contact - bills incorrect

Braez — Fri, 31 Dec 2021 14:59:27 GMT

Hi Lauren,

Thanks very much for looking into and fixing this one.

Cheers
Ewan

Re: Renewed contact - bills incorrect

LaurenB — Fri, 31 Dec 2021 15:07:52 GMT

No worries! If you have any further queries at all, just get back to us.

Wishing you all the best for the New Year!