topic Re: Fair use? in My Account/Billing

Fair use?

mechanic123 — Tue, 21 Dec 2021 15:41:25 GMT

I have a Fibre Unlimted Extra account with PN, but the dashboard in the member's website area doesn't show much detail on the use of these accounts. Is there a fair use policy? And are all web connections and traffic free? Obviously the 'phone service has charges and they're clear enough, but I'm wondering about the WWW connections.

Re: Fair use?

Baldrick1 — Tue, 21 Dec 2021 15:45:16 GMT

@mechanic123

Web access and traffic is unlimited with no fair usage policy. There's really nothing else to say (or pay).

Re: Fair use?

TheMightyAJ — Tue, 21 Dec 2021 16:54:16 GMT

Hey @mechanic123,

As @Baldrick1 has said, web access and traffic is unlimited with no fair usage policy. For further info on our Acceptable Use Policy, please see the linked article from our site.

Re: Fair use?

mechanic123 — Tue, 21 Dec 2021 20:39:40 GMT

Thanks for the info. I'm sure I saw the price guide info sometime ago - where is it linked from?

Some of the acceptable restrictions verge on fair usage which is interesting.

Re: Fair use?

Anoush — Tue, 21 Dec 2021 21:11:09 GMT

We haven’t got a fair usage limit on our unlimited packages. I think I racked up around 3TB in a month once a few years ago on my Plusnet broadband.

Even our legacy capped usage packages are unlimited for now in the sense that if you go over the usage limit, we’ll add more automatically and won’t charge for it: https://www.plus.net/help/covid-19/home-broadband/#content

If you click on the link in Alex’s post, you’ll be taken to https://www.plus.net/help/legal/acceptable-use-policy/

Re: Fair use?

pint — Fri, 24 Dec 2021 10:27:39 GMT

miss behave/use too much and plusnet may put you on the bad boys pipe - if its still a thing

Re: Fair use?

dvorak — Fri, 24 Dec 2021 12:51:42 GMT

nope, it's not.