topic Re: Account Closing in My Account/Billing

Account Closing

marymilne31 — Mon, 20 Dec 2021 12:28:36 GMT

Hey, I have been using Plusnet for a while now and have been getting into money problems which I have just been able to sort out. I phoned and said I would be able to pay once I had money which you guys said was okay.

I was able to make a full payment of my arrears today but now it says my account is closing and I have no internet. How can I stop my account from closing. I need internet so I can contact my family during Christmas. Thank you

Re: Account Closing

Shep41 — Mon, 20 Dec 2021 15:38:35 GMT

Have you tried calling the number in the picture that you attached.

Re: Account Closing

LaurenB — Mon, 20 Dec 2021 17:02:56 GMT

Hiya @marymilne31, thanks for getting in touch. I am really sorry to hear of your recent circumstances and thank you for making payment for the arrears.

If payment has been made after the point the account closure process had already been started, we are unable to stop this process and the account will still close.

You can reopen a new account by calling our Sales Team on 0800 432 0080. Please note, if the service has ceased new orders will be need to provide the service back to the address.

Re: Account Closing

Strat — Mon, 20 Dec 2021 19:00:22 GMT

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing..