topic Re: Service Restriction in My Account/Billing

Service Restriction

Louise6 — Thu, 16 Dec 2021 12:39:33 GMT

I have had a message today too say my bill is overdue I am aware of that I don’t get paid until next week. I clicked the link acknowledging and too remove the restrictions however the restrictions have not lifted I still have 11 days too pay can someone sort this please.

Re: Service Restriction

adam945 — Thu, 16 Dec 2021 18:33:14 GMT

Thanks for reaching out @Louise6

I've just had a look into the account and can see that this matter has now been rectified by our Debt Management Team.

Let us know if you're still having any issues at all.

Re: Service Restriction

Townman — Sat, 01 Jan 2022 13:47:06 GMT

@Louise6 wrote:
I don’t get paid until next week.
I clicked the link acknowledging and too remove the restrictions however the restrictions have not lifted I still have 11 days too pay

You can change the billing date in the user portal to suit your personal circumstances. See Billing and payments | Member Centre | Plusnet Change Billing Date.

Bill payment is due on the day the invoice is raised. There is no "grace period" for you to defer payment, but rather it is a period before which failed payment notices and / or restrictions will be applied before debt management activity.