topic Re: Why are you taking a full months payment. in My Account/Billing

Why are you taking a full months payment.

scotty3 — Wed, 15 Dec 2021 17:32:16 GMT

My contract has ended with you on the 14th but due to the new provider supplying me from the 20th why have you taken a whole months payment today, why haven't you just taken 5 or 6 days and i hope if you have taken too much you will refund it

Re: Why are you taking a full months payment.

Baldrick1 — Wed, 15 Dec 2021 21:01:09 GMT

@scotty3

This is standard practice. You will be refunded for the days after the account is closed, hopefully in a.couple of weeks or so.

Re: Why are you taking a full months payment.

TheMightyAJ — Thu, 16 Dec 2021 10:20:18 GMT

Hi @scotty3,

I'm really sorry for any confusion this may have caused. As @Baldrick1 has suggested, any money owed back to you for services not used will be refunded automatically once your final invoice generates. If there are any issues with the cancellation or if you have any further queries about the process, please let us know and we'll be happy to help wherever we can.

Re: Why are you taking a full months payment.

scotty3 — Mon, 20 Dec 2021 19:16:01 GMT

My new service started today so you only need 6 days of money so when can i expect a refund as you have taken 43 pound odd

Re: Why are you taking a full months payment.

TheMightyAJ — Mon, 20 Dec 2021 19:49:43 GMT

Hi @scotty3,

Any monies owed back to you will automatically be refunded once the final invoice on your account generates within 21 days.