topic Re: payment options on new contract in My Account/Billing

payment options on new contract

JPN — Mon, 13 Dec 2021 23:04:07 GMT

I am out of contract, have been for some years. I have received an email from plusnet with what looks like a reasonable offer to re-establish a contract. When I follow the link and login the offer is there, but only direct debit options are shown, not the card payment I currently use, nor the standing order option that I would prefer. How might I access these other options?

Re: payment options on new contract

Baldrick1 — Tue, 14 Dec 2021 08:02:14 GMT

@JPN

Try ringing the customer options team when they open on 0800 013 2632. There are rarely long waits on this number.

Re: payment options on new contract

adam945 — Tue, 14 Dec 2021 11:34:05 GMT

Hello @JPN

In some instances, we need to set up a direct debt to initiate a new contract, and / or a call plan, this can be cancelled by yourself later on though and you'll be able to continue making card payments for your monthly bill.