topic Re: Bill following account change in My Account/Billing

Bill following account change

RichardB — Mon, 06 Dec 2021 10:02:10 GMT

Hi
One of my referrals has changed from PN ADSL to PN FTTC and agreed a new price.
The bill following the change is in excess of the contracted price.
Invoice ref 00001275808-044
It appears to me that the previous discount on the ADSL BB was removed for the period between the previous billing date and the start of the new FTTC service.
Can this bill please be investigated?
Regards
Richard

Re: Bill following account change

Gandalf — Mon, 06 Dec 2021 14:04:53 GMT

Thanks for your post @RichardB

Could you private message me your referrals account username? Just to make sure I'm looking at the right one.

Re: Bill following account change

RichardB — Mon, 06 Dec 2021 21:17:18 GMT

Just to follow up.
Gandalf worked the bill out manually and raised a ticket explaining the bill.
Thank you to Gandalf for taking the time to do this.
It is greatly appreciated.
Regards
Richard

Re: Bill following account change

Gandalf — Mon, 06 Dec 2021 21:37:37 GMT

Thanks for getting back to me @RichardB

No problem, it took a bit of head scratching at first but I’ve worked out if you manually calculate how much the new contract is for the remaining days of the last billing period from when the change completed, then minus what they’ve paid for that period already, then add it to the normal monthly cost, you get the new total.

Hopefully this helps anybody else who wants to double-check their bills are nice and accurate.

Let me know if there’s anything else you’d need help with.