topic Re: Does upgrading while within contract mean paying early termination fees? in My Account/Billing

Does upgrading while within contract mean paying early termination fees?

jimwormold — Thu, 25 Nov 2021 16:45:00 GMT

I am in a plusnet broadband contract until October 2022, but would like to take advantage of a current deal. As this effectively terminates my existing contract by setting up a new one - will I have to pay the remaining amount of my existing contract?

Many thanks

Jim

Re: Does upgrading while within contract mean paying early termination fees?

southerner — Thu, 25 Nov 2021 16:56:05 GMT

I wonder similarly. Why would existing customers be being offered new products/contracts? My only thought was I was getting the offers because I'm a Plusnet Mobile customer as well...Strange

Re: Does upgrading while within contract mean paying early termination fees?

jab1 — Thu, 25 Nov 2021 17:04:26 GMT

As I understand it, no, you are not charged ETA's - you just move onto a new contract. PN effectively forgo the rest of your original contract.

Re: Does upgrading while within contract mean paying early termination fees?

Gandalf — Fri, 26 Nov 2021 10:32:38 GMT

Hi @jimwormold

Unless you're upgrading your package or moving house, we can only recontract you on a new deal when you're within the last 3 months of contract. Having said that, I'd recommend having a chat with our Customer Options Team on 0800 013 2632 as there may be something we can do. After all they're our sales & retentions folk. I can't promise we can though.