https://community.plus.net/t5/My-Account-Billing/refund/m-p/1840256#M58706 <P>I cancelled and returned my router, I just wondering when will I get back the refund amount? I have cancelled this account for a month.</P> Mon, 15 Nov 2021 17:19:26 GMT onon1123 2021-11-15T17:19:26Z https://community.plus.net/t5/My-Account-Billing/refund/m-p/1840256#M58706 <P>I cancelled and returned my router, I just wondering when will I get back the refund amount? I have cancelled this account for a month.</P> Mon, 15 Nov 2021 17:19:26 GMT https://community.plus.net/t5/My-Account-Billing/refund/m-p/1840256#M58706 onon1123 2021-11-15T17:19:26Z https://community.plus.net/t5/My-Account-Billing/refund/m-p/1840402#M58712 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/107169">@onon1123</a></P> <P>I'm sorry to see you've not had a refund of your initial fee yet.</P> <P>I've escalated this with our billing team and I'll provide an update within 3 working days as soon as I know more.</P> <P>I've also dropped you an email with more information under ticket&nbsp;219649653 I'll use to update you.&nbsp;</P> Tue, 16 Nov 2021 09:24:24 GMT https://community.plus.net/t5/My-Account-Billing/refund/m-p/1840402#M58712 Gandalf 2021-11-16T09:24:24Z