topic Re: Undercharged in My Account/Billing

Undercharged

quelquod — Sun, 14 Nov 2021 22:10:42 GMT

I noticed on my bank statement that I was undercharged last month. My discount was applied twice. This looks correct on my bills for Sept and Oct but it doesn’t take into account a refund I was given for the original Sept overcharge. It’s not been corrected in the Nov bill.

Re: Undercharged

Gandalf — Mon, 15 Nov 2021 09:22:02 GMT

Thanks for the heads up @quelquod

This is basically the way our billing system works, when we apply discounts if this is during a billing cycle, the system will automatically pro-rata them on the next bill including providing the correct discount for the month moving forward.

I've dropped you an email, going into a little more detail. I hope this helps.

Re: Undercharged

quelquod — Mon, 15 Nov 2021 09:51:07 GMT

Hi @Gandalf you’ve misunderstood me. I’ve PM’d you.

Re: Undercharged

Gandalf — Mon, 15 Nov 2021 10:01:05 GMT

Hi @quelquod

I'll PM you back shortly