topic Re: Leaving plusnet in My Account/Billing

Leaving plusnet

gilesda — Sun, 14 Nov 2021 17:18:21 GMT

Hi.
My contract ended on the 13th of this month and I'm leaving plusnet. My service gets switched on the 15th, tomorrow, and I've received s bill from plusnet. The bill is for a full month at a non discounted price. As I pay a month in advance I'm wondering why I'm going to be charged for another month. I can understand having to pay for two days service but a full month is a joke.
Is there anyone who can look into this for me please.
Thanks.

Re: Leaving plusnet

Baldrick1 — Sun, 14 Nov 2021 17:25:12 GMT

@gilesda

This is standard practice. When your account is finally closed you will receive a pro rata refund. If you don’t close your direct debit it will be refunded directly to your account. If you close the DD there will be a further delay before you are sent a cheque.

Re: Leaving plusnet

gilesda — Sun, 14 Nov 2021 17:28:41 GMT

Ah ok, I understand now. Thanks for your help.

Re: Leaving plusnet

Mustrum — Sun, 14 Nov 2021 17:30:41 GMT

Why is it a joke - it is just your normal monthly bill, which as you say is paid in advance.

You will get your final bill after you leave which should include a refund for those days after you left.

Re: Leaving plusnet

gilesda — Sun, 14 Nov 2021 18:23:19 GMT

It's not my normal monthly bill, it's significantly higher. I shouldn't be getting a bill anyway if I pay a month ahead. My final bill should be two days service not a full month. But it was explained how they operate in the reply before yours. They take a month then refund what you don't owe. I didn't know that which is why I started the thread.

Re: Leaving plusnet

adam945 — Mon, 15 Nov 2021 09:05:40 GMT

Hello @gilesda

Thanks a lot for reaching out. Your bill this month will be significantly higher because you're paying in advance for 30 days of "out of contract" service. When your contract ends, the discounts associated with it expire. We take a full month's payment in advance because theoretically, the cancellation can be cancelled on your end.

As you've already been advised though, a final bill will be produced within 20 days of your account closing, which will include a pro rata refund.

Hope that clears things up.