topic Re: Overcharged in My Account/Billing

Overcharged

Alanok — Fri, 12 Nov 2021 15:19:52 GMT

I've been on a 24 month contract for Unlimited Broadband and Line Rental since June 2020.

I also had Line Rental Saver which ran for the first year of the contract.

Since the line rental ended I have noticed my monthly bill amount does not match what I agreed to in my initial contract. It seems to be £1 more than the agreed amount.

Now I'm wondering if my monthly bill has been overcharged £1 since I renewed my contract back in June 2020.

I've tried calling but lines are always busy, any chance theis can be looked into via the community board?

Re: Overcharged

adam945 — Fri, 12 Nov 2021 16:16:07 GMT

Hello @Alanok

Thanks a lot for reaching out.

As my response to this contains billing information which is specific to your account, we're not able to share this via Social Media. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.

Re: Overcharged

Alanok — Sat, 13 Nov 2021 16:10:18 GMT

Hi Adam,

Thank you for sorting this issue.

I honestly was not expecting it to be resolved so quickly, so many thanks again it's appreciated.

Re: Overcharged

adam945 — Sun, 14 Nov 2021 12:38:25 GMT

No problem at all @Alanok

Please feel free to give us a shout if you need anything else.

Re: Overcharged

Alanok — Wed, 15 Dec 2021 10:13:56 GMT

Hi Adam,
Just received my new bill for the month and looks like I'm still being overcharged by that pesky £1.

Can you please take a look at this issue?

Regards,

Alan

Re: Overcharged

Gandalf — Wed, 15 Dec 2021 10:21:58 GMT

Hi Alan,

I've had a look into this for you and I've dropped you an email under the ticket ref 220436536 which I hope helps.

Let us know if you've got any further queries.

Re: Overcharged

Alanok — Wed, 15 Dec 2021 14:58:09 GMT

Thank you Anoush for explaining the extra charge, appreciate it.