topic I need to query 'extra' line rental charge in My Account/Billing

I need to query 'extra' line rental charge

JohnB47 — Fri, 12 Nov 2021 16:29:58 GMT

I prepaid my Broadband and Phone line rental last year up to 20/10/2021.

I have since renewed my Plusnet Broadband package and my recent bill shows a payment for line rental of £10.13 for the period 4/10/21 to 20/10/21 (as well as what I believe is correct line rental payments for 20/10/21 to 27/10/21 and 28/10/21 to 27/11/21).

How can I query this amount? Surely I shouldn't have to pay anything until 20/10/21?

I can't find any way to 'contact us' through my Plusnet account.

Thanks.

Re: I need to query 'extra' line rental charge

jab1 — Fri, 12 Nov 2021 16:37:28 GMT

@JohnB47 You are best ringing in, or maybe a Help Team member will see this post.

Re: I need to query 'extra' line rental charge

JohnB47 — Fri, 12 Nov 2021 16:39:11 GMT

Yes, I hope a Help Team member will see it and contact me via my email.

Re: I need to query 'extra' line rental charge

BD — Fri, 12 Nov 2021 17:36:50 GMT

Hi @JohnB47, thanks for getting in touch and I'm sorry to hear your latest invoice amount hasn't come to where you'd expect. I've had a look into this for you and although I can't confirm my findings on here I've updated a ticket on your account with my findings and actions that can be seen here:
https://www.plus.net/wizard/?p=view_service_notice&id=219564751

I hope this helps and please do let us know if there's anything further we can help you with.