topic Re: Charged for router postage £6.99 in My Account/Billing

Charged for router postage £6.99

Julie123 — Sun, 07 Nov 2021 09:41:03 GMT

Hi - I recently rang up to renew my contract and I explained about connection issues over the last year (having to restart the router many times). I was sent another router and was told I needed to ring up to get the postage cost back. I have been charged. Is this right please? I hate ringing most companies up and holding. Why couldn't there be a note on my file to take the charge off my next bill? Could this be done without me needing to ring up please? Thank you.

Re: Charged for router postage £6.99

Gandalf — Mon, 08 Nov 2021 12:18:40 GMT

Thanks for your post @Julie123

I've done that for you now and you'll see a credit on your next bill to cover the cost of the postage for the router.

Let me know if there's anything else you'd need help with.

Re: Charged for router postage £6.99

Julie123 — Mon, 08 Nov 2021 15:22:48 GMT

Thank you very much Anoush - that's helpful.