https://community.plus.net/t5/My-Account-Billing/Plusnet-Billing-Issues/m-p/1835371#M58446 <P>This has been well documented in the media, but Plusnet switched over to a new billing system in September 2019 that has caused a lot of customers to either not receive a bill at all (me!) or receive incorrect bills.&nbsp;</P><P>We’re approaching the year anniversary of their new system and the issues are not resolved.&nbsp;</P><P>For me, I’ve not had a bill for over a year now and, chasing this with Plusnet recently, Plusnet have said that a small number of customers are affected.&nbsp;</P><P>Plusnet support say that they will not be backdating the bills more than 3 months when the issues are finally resolved.&nbsp;</P><P>So it looks like I may be getting at least 9 months of free broadband.&nbsp; Has anyone else been affected?</P> Sun, 31 Oct 2021 02:37:33 GMT pleskein 2021-10-31T02:37:33Z https://community.plus.net/t5/My-Account-Billing/Plusnet-Billing-Issues/m-p/1835371#M58446 <P>This has been well documented in the media, but Plusnet switched over to a new billing system in September 2019 that has caused a lot of customers to either not receive a bill at all (me!) or receive incorrect bills.&nbsp;</P><P>We’re approaching the year anniversary of their new system and the issues are not resolved.&nbsp;</P><P>For me, I’ve not had a bill for over a year now and, chasing this with Plusnet recently, Plusnet have said that a small number of customers are affected.&nbsp;</P><P>Plusnet support say that they will not be backdating the bills more than 3 months when the issues are finally resolved.&nbsp;</P><P>So it looks like I may be getting at least 9 months of free broadband.&nbsp; Has anyone else been affected?</P> Sun, 31 Oct 2021 02:37:33 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-Billing-Issues/m-p/1835371#M58446 pleskein 2021-10-31T02:37:33Z