https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834873#M58385 Hi Adam,<BR />Well that's disturbing to hear. I chose plusnet over others because of the reward offered on uSwitch. Wed, 27 Oct 2021 12:05:50 GMT SukiB 2021-10-27T12:05:50Z https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834849#M58381 Hi, I've just received an email stating something about the end of the 14 day cool off period, and no sight of the email for reward card?! Please help. Wed, 27 Oct 2021 08:53:11 GMT https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834849#M58381 SukiB 2021-10-27T08:53:11Z https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834863#M58383 <P>Hello <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/106997">@SukiB</a></P> <P>I've just had a look through the account and can't spot the email you're referring to. In regards to the Reward Cards though, the promotion that your account was set up on when you signed up online is not associated with a Reward Card of any sort.</P> Wed, 27 Oct 2021 09:53:26 GMT https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834863#M58383 adam945 2021-10-27T09:53:26Z https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834873#M58385 Hi Adam,<BR />Well that's disturbing to hear. I chose plusnet over others because of the reward offered on uSwitch. Wed, 27 Oct 2021 12:05:50 GMT https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834873#M58385 SukiB 2021-10-27T12:05:50Z https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834877#M58387 Can't attach screenshots, but they're in my profile. <BR />The email was from support@plus.net ? Wed, 27 Oct 2021 12:19:58 GMT https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834877#M58387 SukiB 2021-10-27T12:19:58Z https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834889#M58391 <P>Fair enough <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/106997">@SukiB</a></P> <P>It could be an error on our side, though we would need a dated screenshot to show that the Reward Card was associated with your sign up offer. Feel free to upload it onto a Private Message and send it my way on here. You should be able to attach a screenshot by clicking on the little photo icon above the text box <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Wed, 27 Oct 2021 14:01:34 GMT https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834889#M58391 adam945 2021-10-27T14:01:34Z https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834917#M58398 I meant I have screenshots of the email sent to me regarding 14 days...<BR />I stupidly didn't take screenshots when I signed up online. But the offer is still available on USwitch. <BR /><BR />Whatever. Lesson learnt. Wed, 27 Oct 2021 20:45:31 GMT https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834917#M58398 SukiB 2021-10-27T20:45:31Z https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834940#M58399 <P>I've just had another scan through the account and think I've found the email you're referring to. Looks like you agreed a new contract when initiating the House Move, the email outlining your new contract mentions your 14 day looking off period on there. Basically states that you have 14 days from the day after the contract is initiated to cancel it.</P> Thu, 28 Oct 2021 08:34:11 GMT https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834940#M58399 adam945 2021-10-28T08:34:11Z https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834945#M58400 Right. Ok. Thank you. Thu, 28 Oct 2021 09:11:25 GMT https://community.plus.net/t5/My-Account-Billing/Reward-card-not-received/m-p/1834945#M58400 SukiB 2021-10-28T09:11:25Z