topic Renew offer not showing in account in My Account/Billing

Renew offer not showing in account

dmarks70 — Fri, 22 Oct 2021 19:13:07 GMT

I had a text from Plusnet to upgrade for £24.99 a month and sign up for another 18 months. However when I go in to my account it’s £27.00 I really don’t want to spend hours trying to phone so does anyone know if there’s anything I can do online. Thanks for any help.

Re: Renew offer not showing in account

Anoush — Fri, 22 Oct 2021 19:24:54 GMT

Did you get a renewal link in the text to click on? Also have you received an email of a similar nature with the offer? You could try clicking on the link in the email if so

Re: Renew offer not showing in account

dmarks70 — Fri, 22 Oct 2021 19:55:11 GMT

Hi. Thanks for the reply. There is a link but when I go through it all it is still £27 a month!

Re: Renew offer not showing in account

LaurenB — Sun, 24 Oct 2021 09:19:40 GMT

Hiya @dmarks, thanks for getting back to us.

If you want to go ahead with the deal, if you put this through via the link and then once done, send us a PM to show the cost offered on the text, we will happily get the cost amended for you.

Alternatively, you can call and discuss this with our Customer Options Team, they are contactable directly on 0800 013 2632.