topic Re: New Deal in My Account/Billing

New Deal

Boz — Thu, 21 Oct 2021 13:19:04 GMT

Why am I being charged £41.25 per month for unlimited broadband, including unlimited UK and mobile calls, when the current deal on offer is £28.40 per month for the same service?

Boz

Re: New Deal

BD — Thu, 21 Oct 2021 14:06:50 GMT

Hi @Boz, thanks for getting in touch. It sounds like you're currently out of contract and with this you won't be receiving any discounts on your monthly invoice. I'd advise then, if you're looking to bring the monthly bill down to call our Customer Options Team who can advise you of what deals and offers are available we're you to re-contract with us.

They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

Re: New Deal

Boz — Fri, 22 Oct 2021 10:22:03 GMT

Thanks for your help, Ben. I had no idea I was "out of contract" - I think perhaps Plusnet should have reminded me, having been a long-standing customer!!

Anyway, a member of the Customer Options Team has sorted out a new deal for me.

Thanks once again for your advice.

Boz