topic Re: Contacting previous broadband supplier in My Account/Billing

Contacting previous broadband supplier

chriscarter079 — Tue, 19 Oct 2021 19:13:49 GMT

Hi I know I'm going to sound a bit naive but I've just been contacted today 19/10/21 by my old supplier ask me to call them 10 days before switching to a new supplier witch is a bit of a problem as I join Plusnet on 25/10/21. I may have misunderstood the situation but I was under the impression that Plusnet were dealing with that side of things and I didn't need to. My contract with my old supplier has ended do I still need to contact them or will that confuse matters if Plusnet are already dealing with the situation.

Kind regards

Chris

Re: Contacting previous broadband supplier

dvorak — Tue, 19 Oct 2021 19:29:37 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

Re: Contacting previous broadband supplier

Gandalf — Wed, 20 Oct 2021 08:15:36 GMT

Hi Chris, I've checked your order our side and you shouldn't need to contact your current provider as we'll handle the transfer. Unless there's something they'd need to speak to you about though.

Let us know if you've got any further queries.

Re: Contacting previous broadband supplier

chriscarter079 — Wed, 20 Oct 2021 08:35:32 GMT

Hi Gandalf, thanks for the reply you've put my mind at rest.👍

Re: Contacting previous broadband supplier

Gandalf — Wed, 20 Oct 2021 08:38:42 GMT

Cool. No problem Chris, let me know if there's anything else you'd need help with