topic Re: been cut off in My Account/Billing

been cut off

haywardsteve — Mon, 06 Sep 2021 12:38:33 GMT

due to a billing issue plusnet cut off my accessto the net.They sent out a Email with an invite to pay the outstanding amount but THE LINK IN THAT EMAIL DOES NOT WORK AS PLUSNET REFUSES TO CONNECT

WHAT IS THE USE OF ASKING US TO PAY when you cannot access your account via the web you have to go back to the old method of phoning them.

THIS problem is not new as its happened to me several times over the past 18 months its about time they fixed it so it does not happen again.I am sure it does not only happen to me as there were posts in the forum going back months

WHY IS THIS HAPPENING PLUSNET????

Re: been cut off

Gandalf — Mon, 06 Sep 2021 13:06:58 GMT

Hi @haywardsteve

I'm really sorry to see you've had issues paying your bill.

Looks like you've managed to pay in the end?

Re: been cut off

Baldrick1 — Mon, 06 Sep 2021 13:28:30 GMT

@haywardsteve wrote:

THIS problem is not new as its happened to me several times over the past 18 months

...

WHY IS THIS HAPPENING PLUSNET????

Because you have repeatedly failed to pay your bill on time?

Re: been cut off

haywardsteve — Sat, 16 Oct 2021 00:43:48 GMT

Plusnet want you to pay by direct debt they cannot find out what is causing the total lockout to their servers which members have been having for over a year now if

if they cannot take payment their billing server deletes your account and you are screwed only if you have a direct debt does this not happen and they are not bothered to find out the cause even though is happening to lots of their customers.

it took a letter to their CEO to even get a reply from their complaints dept who are looking into the issue but don't hold your breath it will be sorted