topic Re: Unable to make account changes in My Account/Billing

Unable to make account changes

turnma — Sun, 10 Oct 2021 22:40:29 GMT

I’m approaching my end of fibre contract but can’t do anything in the account portal. It’s been saying the below for over a year now. Anything I can do to fix? Thanks

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

Re: Unable to make account changes

BD — Mon, 11 Oct 2021 12:19:25 GMT

Hi @turnma, thanks for getting in touch and I'm sorry to hear you're seeing issues on your account recently when trying to make changes. I can confirm I've looked into and arranged the stuck change is removed for your so you should be able to make changes from here moving forwards again. Let us know how it goes and if this looks to help.

Re: Unable to make account changes

turnma — Mon, 11 Oct 2021 20:16:57 GMT

Thanks. That seems to have done the trick! 😀

Re: Unable to make account changes

Gandalf — Tue, 12 Oct 2021 16:43:42 GMT

Awesome! Let us know if there's anything else you'd need help with

Re: Unable to make account changes

turnma — Tue, 12 Oct 2021 19:48:46 GMT

Oddly, today I've received this message:

We've received your order to change your call features. The following will be added within 24 hours and you will get a confirmation email for the same once completed:

• Voicemail

Not sure if this was the "order" that was in progress, but I certainly haven't changed this setting over the last few days!

Re: Unable to make account changes

Gandalf — Tue, 12 Oct 2021 19:52:47 GMT

Yeah that'd have been as a result of the stuck order, we've enabled voicemail which was in a pending activation state.