topic Re: Billed wrong. in My Account/Billing

Billed wrong.

Pete11 — Sun, 10 Oct 2021 18:23:03 GMT

I recently renewed my Plusnet contract at a price of £25.99. I have now received a bill for £39.31 and no explanation as to why. Can anyone explain the reason for this please? We have emails stating the renewal price of £25.99 but no email about this hike. If I had known, I wouldn't have renewed.

Re: Billed wrong.

Strat — Sun, 10 Oct 2021 20:05:29 GMT

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

Re: Billed wrong.

Pete11 — Mon, 11 Oct 2021 09:23:57 GMT

Thanks Strat, 🙄

I keep forgetting about the Broadband and Fibre Broadband sections.

This has now been sorted via a phone call to Plusnet.

Re: Billed wrong.

adam945 — Mon, 11 Oct 2021 10:55:24 GMT

Hello @Pete11

Thanks a lot for reaching out and I'm really sorry to hear this.

As my response to this contains billing information which is specific to your account, we're not able to share this via Social Media. I've therefore sent an email to the address registered on the account with further information regarding this. Please have a read, and feel free to reach out if you have any further queries.