https://community.plus.net/t5/My-Account-Billing/Plusnet-renew-email-problem/m-p/1832033#M58189 <P>I've had the email this morning telling me that my current contract is due to end on 5th Dec 2021 and offering me a renewal at a better price than it would be if I stay as I am and out of contract after this date.</P> <P>However, when I click on the link to come to the Plusnet site to renew at this new price offered I get an error telling me that this offer is not available to me! So what was the point of the email that was sent?&nbsp; I suspect it is because it's saying the new contract would start tomorrow and clearly my contract won't have ended by then - I'm unable to call right now due to being at work but how do I solve this issue as it's a much better price and I don't want to miss out!</P> <P>&nbsp;</P> <P>Thanks.</P> Wed, 06 Oct 2021 10:06:19 GMT kayloveridge 2021-10-06T10:06:19Z https://community.plus.net/t5/My-Account-Billing/Plusnet-renew-email-problem/m-p/1832033#M58189 <P>I've had the email this morning telling me that my current contract is due to end on 5th Dec 2021 and offering me a renewal at a better price than it would be if I stay as I am and out of contract after this date.</P> <P>However, when I click on the link to come to the Plusnet site to renew at this new price offered I get an error telling me that this offer is not available to me! So what was the point of the email that was sent?&nbsp; I suspect it is because it's saying the new contract would start tomorrow and clearly my contract won't have ended by then - I'm unable to call right now due to being at work but how do I solve this issue as it's a much better price and I don't want to miss out!</P> <P>&nbsp;</P> <P>Thanks.</P> Wed, 06 Oct 2021 10:06:19 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-renew-email-problem/m-p/1832033#M58189 kayloveridge 2021-10-06T10:06:19Z https://community.plus.net/t5/My-Account-Billing/Plusnet-renew-email-problem/m-p/1832083#M58193 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/51759">@kayloveridge</a>, thanks for getting in touch and I'm sorry to hear you're having trouble when trying to renew via the email you've received. If you're in the last 3 months of your contract then we can re-contract you within this period but if the online offer isn't going through then I'd advise when you can giving our Customer Options Team a call via the details below and they'll honour this offer you've been sent through.<BR /> &nbsp;</P> <P>They are contactable directly on 0800 013 2632 and they are open between the following hours:</P> <P>Monday - Friday: 08:00 - 20:00<BR /> Saturday: 09:00 - 19:00<BR /> Sunday: 09:00 - 18:00</P> Wed, 06 Oct 2021 14:03:23 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-renew-email-problem/m-p/1832083#M58193 BD 2021-10-06T14:03:23Z