topic 'An error has occurred' Message on Account in My Account/Billing

'An error has occurred' Message on Account

peckt — Sun, 03 Oct 2021 16:42:33 GMT

I am seeing the message "An error has occurred You can't change your products for the moment, you already have a product change in progress."

I haven't requested any changes so I am not sure why I am getting this message? It is stopping me from accessing certain parts of my account...

Re: 'An error has occurred' Message on Account

dvorak — Sun, 03 Oct 2021 19:19:20 GMT

Moderators Note

This topic has been moved from Fibre to My Account / Billing

Re: 'An error has occurred' Message on Account

adam945 — Mon, 04 Oct 2021 10:47:17 GMT

Hello @peckt

Thanks a lot for reaching out and I'm sorry about this. The account was stuck on our end following a House Move earlier this year. You won't see this message anymore.

I've just sent you a detailed email as to what's gone on if you'd like to have a look.