topic Re: Plusnet are the worst in My Account/Billing

Plusnet are the worst

bpdalexander — Thu, 30 Sep 2021 08:18:08 GMT

1. Ordered Plusnet Fibre

2. Got router - fibre doesn't work as its FTTP only where I live

3. Cancelled Plusnet Fibre same day

4. Told I was going to be charged a cancellation fee.

5. Complained multiple times and was eventually was told that I would not be charged anything.

6. Got charged £20 anyway.

7. A week later got an email saying I was going to be charged £120.

8. Complained again and was told to cancel my direct debit.

9. Got an email threatening me with debt collection

Re: Plusnet are the worst

LaurenB — Thu, 30 Sep 2021 09:42:59 GMT

Hiya @bpdalexander, thank you for getting in touch.

I am sorry for the issues with your service and that you have received fees when you were advised you wouldn't.

I can see that you have previously been in touch on Facebook and the steps to resolve this already put in place. If you receive notifications regarding the outstanding balance in the meantime, please just disregards this.

I am sorry for the inconvenience caused in the meantime and please get back to us should you have any further queries.